Desktop Support Technician
SMARTSOURCE SMARTSOURCE Jefferson City, MO Jefferson City, MO Full-time Contract Full-time Contract $24 - $25 an hour $24 - $25 an hour 7 days ago 7 days ago 7 days ago Scope Of Work:
SmartSource has a customer seeking a Support Technician for a 3 month opportunity located in Jefferson City MO.
The estimated end date for this position is 9/30.
Once the person is identified it will take 10 business days to get clearance into the facility.
Ideally the customer would like someone onsite no later than 6/20.
There is an extensive background check the individual will have to go through prior to going onsite.
The position will be 8-5 Monday-Friday 100% onsite.
The responsibilities are as follows:
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Qualifications:
Typically requires technical school certification or equivalent of 2
years of relevant experience Knowledge of relevant software and hardware systems A
certification is desired May require additional customer-specific certifications or training as required Maintain all required OEM Certifications as directed by Management Excellence in communication and customer-facing skills Strong oral, written, and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and move computer equipment up to 50 lbs.
Must own a basic repair kit Additional requirements may exist if the offer of employment is extended.
Job Types:
Full-time, Contract Pay:
$24.
00 - $25.
00 per hour Schedule:
8 hour shift Ability to commute/relocate:
Jefferson City, MO:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support:
3 years (Preferred) Desktop:
3 years (Preferred) Windows:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
SmartSource has a customer seeking a Support Technician for a 3 month opportunity located in Jefferson City MO.
The estimated end date for this position is 9/30.
Once the person is identified it will take 10 business days to get clearance into the facility.
Ideally the customer would like someone onsite no later than 6/20.
There is an extensive background check the individual will have to go through prior to going onsite.
The position will be 8-5 Monday-Friday 100% onsite.
The responsibilities are as follows:
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Qualifications:
Typically requires technical school certification or equivalent of 2
years of relevant experience Knowledge of relevant software and hardware systems A
certification is desired May require additional customer-specific certifications or training as required Maintain all required OEM Certifications as directed by Management Excellence in communication and customer-facing skills Strong oral, written, and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and move computer equipment up to 50 lbs.
Must own a basic repair kit Additional requirements may exist if the offer of employment is extended.
Job Types:
Full-time, Contract Pay:
$24.
00 - $25.
00 per hour Schedule:
8 hour shift Ability to commute/relocate:
Jefferson City, MO:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support:
3 years (Preferred) Desktop:
3 years (Preferred) Windows:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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