Parts Counterperson-Jefferson City Honda
Company DescriptionAt Jefferson City Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.
Our 100
dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.
So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job DescriptionPurpose:
The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone.
Duties and
Responsibilities:
oAssist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
oPull purchases from stock.
If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
oAnswer phone calls, providing price quotes and other information.
Assist outside sales representatives with their orders.
oSet up orders for daily shipment, delivery, or pick up.
oVerify will call and back order files weekly and return to vendors, or stock those items not required.
Solicit assigned accounts by phone.
oAssist service technicians in selecting parts needed for repairs in process.
oOpen a repair order envelope for all new repair orders.
oOrder parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
oNotify the Shop Foreman and the customer that ordered parts have been received.
oAnswer parts phones when front counter is overloaded.
oEnsure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.
oFile the requisition copy in the repair order envelope.
oBe friendly, professional and efficient when working with all customers, both on the phone and in person.
oProvide the same high level of service to the other dealership departments as is given to other customers.
oIssue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Exceptions must be approved by the Parts Manager or Business Manager.
oEnsure that all charge back sales are signed by the customers.
oWhen making tax exempt sales other than to a charge or cash account, ensure that the customer's full name, address, ICC number, and signature is obtained.
oPresent the customer with the white copy of the invoice after removing the tear strip.
When doing business with regular cash customers, ensure that their cash account numbers are recorded to assure proper customer tracking.
oWhen a credit card is declined, notify the credit department.
If they are not available, either decline to charge the purchase, or release the credit hold in accordance with the dealership's guidelines.
oKeep front and rear counter areas clean and uncluttered.
oReplenish assigned inventory daily.
Advise Parts Manager when areas of the department are not in satisfactory condition.
oKeep current on new products and product updates.
oParticipate in all training programs that are made available.
oParticipate with the Parts Manager in maintaining a Lost Sale Tracking program.
oClean computer terminals and printers daily.
oMust be legally and technically able to operate company and customer vehicles.
oMust be insurable by company insurance carrier.
oMust follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
oMust follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisorQualifications
Qualifications:
oHigh school diploma or equivalent.
oAbility to read and comprehend instructions and information.
oOne year of experience in an automotive parts dept.
oOne year of sales experience.
oProfessional personal appearance.
oAbility to work well with the public, sometimes with several customers at a time.
oWill be required to wear a dealership uniform at all times.
oAll applicants must be authorized to work in the USAoAll applicants must perform duties and responsibilities in a safe manneroAll applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver licenseAdditional Information.
It's time to make the most important move of your careerFrom our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
Recommended Skills Automotive Industry Friendliness Medical Emergency Product Lining Retailing Sales Estimated Salary: $20 to $28 per hour based on qualifications.
Our 100
dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.
So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job DescriptionPurpose:
The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone.
Duties and
Responsibilities:
oAssist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
oPull purchases from stock.
If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
oAnswer phone calls, providing price quotes and other information.
Assist outside sales representatives with their orders.
oSet up orders for daily shipment, delivery, or pick up.
oVerify will call and back order files weekly and return to vendors, or stock those items not required.
Solicit assigned accounts by phone.
oAssist service technicians in selecting parts needed for repairs in process.
oOpen a repair order envelope for all new repair orders.
oOrder parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
oNotify the Shop Foreman and the customer that ordered parts have been received.
oAnswer parts phones when front counter is overloaded.
oEnsure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.
oFile the requisition copy in the repair order envelope.
oBe friendly, professional and efficient when working with all customers, both on the phone and in person.
oProvide the same high level of service to the other dealership departments as is given to other customers.
oIssue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Exceptions must be approved by the Parts Manager or Business Manager.
oEnsure that all charge back sales are signed by the customers.
oWhen making tax exempt sales other than to a charge or cash account, ensure that the customer's full name, address, ICC number, and signature is obtained.
oPresent the customer with the white copy of the invoice after removing the tear strip.
When doing business with regular cash customers, ensure that their cash account numbers are recorded to assure proper customer tracking.
oWhen a credit card is declined, notify the credit department.
If they are not available, either decline to charge the purchase, or release the credit hold in accordance with the dealership's guidelines.
oKeep front and rear counter areas clean and uncluttered.
oReplenish assigned inventory daily.
Advise Parts Manager when areas of the department are not in satisfactory condition.
oKeep current on new products and product updates.
oParticipate in all training programs that are made available.
oParticipate with the Parts Manager in maintaining a Lost Sale Tracking program.
oClean computer terminals and printers daily.
oMust be legally and technically able to operate company and customer vehicles.
oMust be insurable by company insurance carrier.
oMust follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
oMust follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisorQualifications
Qualifications:
oHigh school diploma or equivalent.
oAbility to read and comprehend instructions and information.
oOne year of experience in an automotive parts dept.
oOne year of sales experience.
oProfessional personal appearance.
oAbility to work well with the public, sometimes with several customers at a time.
oWill be required to wear a dealership uniform at all times.
oAll applicants must be authorized to work in the USAoAll applicants must perform duties and responsibilities in a safe manneroAll applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver licenseAdditional Information.
It's time to make the most important move of your careerFrom our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
Recommended Skills Automotive Industry Friendliness Medical Emergency Product Lining Retailing Sales Estimated Salary: $20 to $28 per hour based on qualifications.
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