Business Banking Support Specialist
Business Banking Support SpecialistAs a member of the Business Banking team, you will deliver Legendary Experience to both internal and external customers by living our Core Values daily.
You will support the Business Banking team and it's customers by answering phone calls and processing requests; responding to emails in an accurate and timely manner; and monitoring department reports to support the overall growth of Business Banking.
What are we looking for?You have a passion for promoting a strong team and upholding the Jefferson Bank culture.
You are friendly, organized and enjoy adding value to the customer experience.
You have a strong desire to learn and support the Business Banking team and customers with an authentic, fun and engaging attitude.
You are a self-motivated, courteous, and professional individual that can juggle tasks while keeping everything and everyone you support on time and in order.
How You'll Contribute to the TeamTechnical Support:
Process ACH change requests (temporary limit increases, adding users, removing users, etc) that come through the department via email and phone Complete requested changes for updates to BusinessLink Add and remove users to business credit cards as well as process increase requests when applicable Review and process the necessary paperwork to complete setup and maintenance for all Business Banking products Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
The Business Banking team is located in a full-functioning bank branch which means you would have the opportunity to learn about all aspects of banking including teller duties and customer service tasks.
Onboarding / Training / Customer Support Work closely with team members throughout the bank to ensure that requests are processed in an accurate and timely matter.
Support both customers and colleagues with commercial account inquiries Ensure quality service and effective and efficient operations support for business banking Responsible for performing the back-office tasks necessary to support all the business banking products and services such as ACH, Online Banking, Credit Cards, Security Products, Checking and Deposit Products.
Subject matter expert for all aspects of commercial banking operations.
Must be able to prioritize daily work to meet deadlines.
Will provide guidance and direction to those not fully trained in business banking processes.
What You Can Expect from Us:
Jefferson Bank is a community bank that is dedicated to growing relationships with its customers.
We deliver Legendary Customer Service through empowered and experienced banking professionals, disciplined processes, and forward-learning technology.
We are a fast moving, fun-loving group of people who really care about impacting the lives of others including our employees.
We empower each other to make decisions, drive our business and make changes when we don't get it right.
Whether recruiting a great team member, refining a core process, developing talent, or simply looking for ways to inject some fun into the day, we bring a values-driven approach to everything we do.
RequirementsYou've Got This:
Knowledge, skill, and mental development equivalent to the completion of a bachelor's degree.
One year of bank experience Basic math, computer and typing skills required Must possess good judgment skills and the ability to handle confidential information Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
You Can Do This:
Relationship Building - Ability to develop and build strong relationships with clients and internal stakeholders.
Communication - Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally) Problem Solving - Ability to identify a problems root cause and drive to resolution.
Ability to escalate where appropriate and ensure follow through.
Business Acumen-Basic understanding of the Banking industry and business environment both internally and externally.
Other Key Competencies include:
peer coaching, exceptional presentation skills, Computer skills - Word - Excel - PowerPoint - Outlook, Salesforce Demonstrates a good working knowledge of processes and procedures and the ability to identify and implement process improvement opportunities.
Full Time - RegularJefferson BankEast-002303Jefferson Bank EastMonday - Friday 8:
00am - 4:
30pm40Retail Bank Services Recommended Skills Business Process Improvement Coaching And Mentoring Commercial Awareness Confidentiality Courtesy Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
You will support the Business Banking team and it's customers by answering phone calls and processing requests; responding to emails in an accurate and timely manner; and monitoring department reports to support the overall growth of Business Banking.
What are we looking for?You have a passion for promoting a strong team and upholding the Jefferson Bank culture.
You are friendly, organized and enjoy adding value to the customer experience.
You have a strong desire to learn and support the Business Banking team and customers with an authentic, fun and engaging attitude.
You are a self-motivated, courteous, and professional individual that can juggle tasks while keeping everything and everyone you support on time and in order.
How You'll Contribute to the TeamTechnical Support:
Process ACH change requests (temporary limit increases, adding users, removing users, etc) that come through the department via email and phone Complete requested changes for updates to BusinessLink Add and remove users to business credit cards as well as process increase requests when applicable Review and process the necessary paperwork to complete setup and maintenance for all Business Banking products Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
The Business Banking team is located in a full-functioning bank branch which means you would have the opportunity to learn about all aspects of banking including teller duties and customer service tasks.
Onboarding / Training / Customer Support Work closely with team members throughout the bank to ensure that requests are processed in an accurate and timely matter.
Support both customers and colleagues with commercial account inquiries Ensure quality service and effective and efficient operations support for business banking Responsible for performing the back-office tasks necessary to support all the business banking products and services such as ACH, Online Banking, Credit Cards, Security Products, Checking and Deposit Products.
Subject matter expert for all aspects of commercial banking operations.
Must be able to prioritize daily work to meet deadlines.
Will provide guidance and direction to those not fully trained in business banking processes.
What You Can Expect from Us:
Jefferson Bank is a community bank that is dedicated to growing relationships with its customers.
We deliver Legendary Customer Service through empowered and experienced banking professionals, disciplined processes, and forward-learning technology.
We are a fast moving, fun-loving group of people who really care about impacting the lives of others including our employees.
We empower each other to make decisions, drive our business and make changes when we don't get it right.
Whether recruiting a great team member, refining a core process, developing talent, or simply looking for ways to inject some fun into the day, we bring a values-driven approach to everything we do.
RequirementsYou've Got This:
Knowledge, skill, and mental development equivalent to the completion of a bachelor's degree.
One year of bank experience Basic math, computer and typing skills required Must possess good judgment skills and the ability to handle confidential information Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
You Can Do This:
Relationship Building - Ability to develop and build strong relationships with clients and internal stakeholders.
Communication - Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally) Problem Solving - Ability to identify a problems root cause and drive to resolution.
Ability to escalate where appropriate and ensure follow through.
Business Acumen-Basic understanding of the Banking industry and business environment both internally and externally.
Other Key Competencies include:
peer coaching, exceptional presentation skills, Computer skills - Word - Excel - PowerPoint - Outlook, Salesforce Demonstrates a good working knowledge of processes and procedures and the ability to identify and implement process improvement opportunities.
Full Time - RegularJefferson BankEast-002303Jefferson Bank EastMonday - Friday 8:
00am - 4:
30pm40Retail Bank Services Recommended Skills Business Process Improvement Coaching And Mentoring Commercial Awareness Confidentiality Courtesy Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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