Customer Service Representative
2.
6 Jefferson City, MO Jefferson City, MO Full-time Full-time $19 - $22 an hour $19 - $22 an hour 5 days ago 5 days ago 5 days ago Customer Service Representative Graves Foods is looking for an experienced and energetic School Nutrition Customer Service Representative to join our fast-paced growing team.
Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude has no problem rolling up their sleeves to execute their missions and can modulate between leading and following as needed.
What You'll Do Answer calls from our valued customers to receive orders and submit them into our system Resolve all issues received via telephone or email for all Graves Foods services in an expedited manner Consistently handle customer contacts in full conformance with defined process requirements and quality standards Collaborate with all Grave Foods teams to ensure proper call handling Answer specific questions received from clients and sales teams Create, expedite, or cancel orders as appropriate based on interaction with customers Consistently meet or exceed individual performance goals Take appropriate actions to address any/all noted areas for improvement Troubleshoot with stakeholders regarding technical issues and resolve, or escalate as appropriate What You'll Bring Minimum High School Diploma or Equivalent At least one year of customer service experience Ability to concurrently communicate telephonically and type.
Ability to meet and possibly exceed department goals and guidelines.
Willingness to cross-train in other platforms Determination to satisfy customer needs Excellent communication skills -- pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external customers Must understand how to use Excel, Word, and PowerPoint.
Previous experience with Office 365.
As well as excellent typing skills Ability to multi-task in a fast-paced, stressful environment Excellent interpersonal skills, judgment, and decision-making skills (always displaying a positive attitude) Ability to handle interactions in a diplomatic manner Strong attention to detail Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard Ability to remain alert and focused during the workday All other related and/or additional responsibilities that may be required or assigned Foodservice experience is preferred but not mandated.
Pay:
$19.
00- 22.
00/hour Schedule:
Monday- Friday Hours:
8am-5pm
some overtime as needed Location:
On Site -913 Big Horn Dr.
, Jefferson City, MO 65109 Why work for Graves Foods? 1.
Family-Owned and Strong Cultivating Culture 2.
Great Schedule:
Monday - Friday job with great hours.
3.
Competitive Pay 4.
Incentive Programs & growth opportunities 5.
On-the-job training.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Jefferson City, MO Jefferson City, MO Full-time Full-time $19 - $22 an hour $19 - $22 an hour 5 days ago 5 days ago 5 days ago Customer Service Representative Graves Foods is looking for an experienced and energetic School Nutrition Customer Service Representative to join our fast-paced growing team.
Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude has no problem rolling up their sleeves to execute their missions and can modulate between leading and following as needed.
What You'll Do Answer calls from our valued customers to receive orders and submit them into our system Resolve all issues received via telephone or email for all Graves Foods services in an expedited manner Consistently handle customer contacts in full conformance with defined process requirements and quality standards Collaborate with all Grave Foods teams to ensure proper call handling Answer specific questions received from clients and sales teams Create, expedite, or cancel orders as appropriate based on interaction with customers Consistently meet or exceed individual performance goals Take appropriate actions to address any/all noted areas for improvement Troubleshoot with stakeholders regarding technical issues and resolve, or escalate as appropriate What You'll Bring Minimum High School Diploma or Equivalent At least one year of customer service experience Ability to concurrently communicate telephonically and type.
Ability to meet and possibly exceed department goals and guidelines.
Willingness to cross-train in other platforms Determination to satisfy customer needs Excellent communication skills -- pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external customers Must understand how to use Excel, Word, and PowerPoint.
Previous experience with Office 365.
As well as excellent typing skills Ability to multi-task in a fast-paced, stressful environment Excellent interpersonal skills, judgment, and decision-making skills (always displaying a positive attitude) Ability to handle interactions in a diplomatic manner Strong attention to detail Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard Ability to remain alert and focused during the workday All other related and/or additional responsibilities that may be required or assigned Foodservice experience is preferred but not mandated.
Pay:
$19.
00- 22.
00/hour Schedule:
Monday- Friday Hours:
8am-5pm
some overtime as needed Location:
On Site -913 Big Horn Dr.
, Jefferson City, MO 65109 Why work for Graves Foods? 1.
Family-Owned and Strong Cultivating Culture 2.
Great Schedule:
Monday - Friday job with great hours.
3.
Competitive Pay 4.
Incentive Programs & growth opportunities 5.
On-the-job training.
Estimated Salary: $20 to $28 per hour based on qualifications.
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