Specialized Corporate Travel Counselor (Virtual)

Company Name:
American Express
## Description
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
As an American Express Specialized Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service. The Travel Counselor will join a team of highly skilled travel counselors offering unique level of service, outstanding Apollo GDS skills, as well as vast destination knowledge. This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.
Responsibilities include:
Arranging routine and complex domestic and international business travel for air, car, hotel, limo and rail.
Providing consultative multi-country routings for best fares and preferred carrier usage.
Ensuring optimum customer servicing while coordinating interdepartmental responsibilities.
Utilize Apollo GDS and Apollo RezOnePlus (ROP).
Uses positive telephone service techniques; act on special customer requests and maintain excellent client relations.
## Qualifications
The Ideal Candidate will possess:
Minimum 5 years of recent corporate travel experience, preferably corporate travel experience at an on-location environment.
Working knowledge of Apollo GDS is required; experience with Apollo RezOnePlus is highly preferred.
Knowledge of international fare construction and airline routing principles; at least 5 years of international experience is highly preferred.
In depth knowledge of world geography.
Professional written and verbal communication skills
Able to multi-task in a fast paced, ever changing environment.
Must be able to quickly learn and integrate policy and procedures; knowledge of American Express procedures is highly preferred.
Due to business needs this person will need to be flexible in their schedule; typical business hours are Sunday-Friday 8a-11p EST.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
Click here to view the "EEO is the Law"poster. If the link does not work, please copy and paste the following URL in a new browser .
Job: Travel
Primary Location: United States
Schedule: Full-time
Job Posting: May 22, 2014, 4:06:06 PM
Req ID: 14006572

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